Customer Support
Contact us: [email protected] · 292 Private Road 2410, Hondo, TX 78861
We reply within one business day.
Orders, payments and receipts
Card payments are processed by Stripe, which emails your receipt. For an invoice, help with a purchase order or a copy of a receipt, email [email protected] with your organization's name and the order date.
Cancellations and refunds
Before the first live session is delivered, you may cancel for a full refund. After the first live session, fees are non-refundable, but we will reschedule sessions you cannot attend. To cancel or reschedule, email [email protected]. Card refunds go back to the card used. The full terms are in our Terms of Service.
Platform, access codes and credentials
For help signing in, using an access code, finding your progress or checking a credential, email [email protected] with your name, your organization and what you see on screen.
Text messages
Reply HELP to any of our text messages for help, or STOP to opt out.
Accessibility
If any part of our site or platform is hard to use, see our Accessibility Statement or email [email protected], and we will help you another way.